Terms and Conditions

Effective Date: December 1, 2023

1. Estimates and Quotes:
   • All estimates/quotes are based on our understanding of your requirements and the given time-frame.
   • Any changes to the functionality, including micro-improvements, may incur additional costs accordingly. However, for projects initiated in 2024, a simplified pricing structure is in place, irrespective of specific website requirements.
2. Acceptance of Quote:
   • Acceptance can be verbal, via email, payment of initiation, or signing a quote.
   • By accepting a quote, you agree to and accept the terms and conditions of Nerocat Information Technology Services.
3. Client Responsibilities:
   • Clients must ensure that all requirements are included in the quotes/proposals/estimates.
   • Clear guidelines and specific details must be provided; otherwise, we proceed based on our understanding, and any discrepancies may lead to additional costs.
4. Communication and Disclosure:
   • Any complexity related to specific tasks must be advised in advance and included in the proposal for costing purposes.
   • Clients are responsible for disclosing the full picture at the time of quotation to avoid additional costs.
5. Timeframes and Delays:
   • Reasonable delays are accepted if functionalities are redefined or modified.
   • Delays at the client’s end may incur additional costs.
   • Bugs/errors reported during or after development do not attract additional charges.
6. Additional Charges:
   • Re-work on completed tasks, design changes after approval, and modifications during or after Go-Live will incur additional charges.
   • All additional work beyond estimates is charged separately.
7. Material Submission and Testing:
   • Logo, proprietary images, videos, and related materials must be provided within the first week of the project.
   • Responsive/multi-device compatible pages are tested on iPhone and Tablet.
   • If hosted elsewhere, additional man-hours for server or network-related issues are not covered and may be charged separately.
8. Domain and Hosting:
   • Nerocat purchase the domain name via Hostinger, where websites are hosted on Cloud Servers.
9. Premium Plugins:
   • Premium plugins used for website development are licensed under Nerocat and incurred no additional charge to the client as part of our promotions.
10. Landing Pages:
    • The client can request up to 5 landing pages with 2-5 funnel steps.
    • We build landing pages using a premium paid WP Funnels plugin.
11. Project Hold and Unforeseen Circumstances:
    • To put the project on hold without additional charges, the account must be up-to-date based on the work done.
    • Unforeseen circumstances may cause genuine delays, and the client agrees not to penalize Nerocat within a reasonable period.
12. License and Intellectual Property:
    • Upon full payment, Nerocat grants an unconditional license to reproduce, publish, communicate, use, exploit, vary, or deal with graphics, texts, and images used in the published website.
    • Excludes intellectual property related to website production, plugins, themes, database structures, scripts, forms, or functionalities.
13. Annual Maintenance:
    • 1 year after the website development, the client is required to pay $650 for annual maintenance.
    • This amount covers domain and web hosting renewals, plugins renewal cost, and 1 year basic support.
    • If the client doesn’t want to continue with our service, they shall send a request to us in writing.
    • The client may transfer their domain and hosting at their own risk and cost, and plugins licensed under Nerocat shall be removed.

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